Each Service Contract is individually developed for a specific scheme to take into account:

- Required levels of service support to meet Regulatory Compliance and operating environment.
- Working hours
- Access requirements, to ensure compliance with Health and Safety Regulations
- Specific site requirements to meet Clients operational needs.
- Specific Contractual requirements as may be applied, including service visit programmed dates.

The Service Contract provides as a minimum:

o Preferential treatment for Contract Holders.
o 24 hour, 365 day call response
o Guaranteed response times (dependant on nature of call out)

- Spares support, for all items covered within the Contract.
- Repair and refurbishment works as may be highlighted as required during the service cycle. Phased repairs where possible.
- Regulatory Compliance and Certification on completion of the annual service cycle

Further elements of support are added as and if required for each application.